Privacy policy

Chrono Craft Atelier (“we”, “our”, or “us”) values the privacy and trust of our clients. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or services. By visiting our website, you agree to the practices described in this policy.

For any questions or concerns, please contact us at support@chronocraftate.com.

1. Information We Collect

We may collect the following categories of personal information:

  • Personal identifiers: Name, email address, phone number, mailing address.

  • Transactional data: Information related to your purchases or service inquiries.

  • Technical data: IP address, browser type, device information, geographic location.

  • Communication data: Messages sent via contact forms, service requests, or email.

All data is collected through secure forms and encrypted channels where applicable.

2. How We Use Your Information

Your data is used for the following purposes:

  • To fulfill service orders and respond to inquiries.

  • To provide personalized recommendations and offers.

  • To process payments and issue invoices.

  • To maintain records for compliance and legal purposes.

  • To enhance website functionality and user experience.

  • To send service updates, appointment confirmations, or company announcements.

We do not sell, rent, or trade your personal information with third parties for marketing purposes.

3. Data Storage and Protection

We implement industry-standard security protocols, including SSL encryption, firewalls, and restricted access controls to ensure the confidentiality and integrity of your data.

All data is stored on secure servers located in compliance with data protection laws applicable in Singapore and the EU (see GDPR section below).

4. Cookie Policy

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand site traffic, user behavior, and preferences.

Types of cookies used:

  • Essential cookies: Necessary for the operation of our website.

  • Analytics cookies: Help us improve our content and structure.

  • Functional cookies: Remember your preferences and past actions.

  • Marketing cookies: Used for personalized offers and remarketing.

You may disable cookies through your browser settings, but this may affect website performance or service availability.

5. Third-Party Services

We may share limited data with trusted partners who help us operate our website and deliver services (e.g. payment processors, logistics providers). These partners are required to handle your data in compliance with applicable privacy laws and under strict confidentiality agreements.

6. GDPR Compliance

If you are located in the European Union, the General Data Protection Regulation (GDPR) provides specific rights regarding your personal data.

Your rights under GDPR include:

  • The right to access, correct, or delete your personal data.

  • The right to data portability.

  • The right to withdraw consent at any time.

  • The right to lodge a complaint with a data protection authority.

To exercise your rights, please email us at support@chronocraftate.com with your request.

We will respond within 30 days and ensure your request is processed in accordance with GDPR regulations.

7. Data Confidentiality Policy

We are committed to safeguarding every piece of information entrusted to us. All employees, contractors, and third-party collaborators sign binding confidentiality agreements and receive regular training in data protection best practices.

No personal or business data is disclosed without explicit written consent, except where required by law.

8. Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, or regulatory obligations. Afterward, data is securely erased or anonymized.

9. Changes to This Policy

Chrono Craft Atelier reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Your continued use of our services constitutes acceptance of the updated terms.

10. Contact Us

For all privacy-related inquiries, data access requests, or concerns, please contact us:

Email: support@chronocraftate.com
Address: Chrono Craft Atelier, Singapore